Returns and Exchanges
Forms of Payment
Where the IT Equipment Comes From
Reasons to Buy Used Electronics
Microsoft Authorized Refurbisher Certification
Cascade Marketplace vs. Cascade eBay Storefront
Upcycled Tech Heroes
Do your products include a guarantee?
Yes, all items include our 45-Day Guarantee. You may return any purchase for any reason within the first 45 days after purchase. In most instances, we will refund the original purchase price. See our Warranty Policy or Terms for full details.
Can I return or exchange an item?
We allow returns within the first 45 days after purchase (see our Warranty Policy). Returned merchandise must be delivered to Cascade prepaid by the customer. We will cover normal shipping costs for replacement parts or items sent to a customer as a part of a warranty agreement.
Exchanges may be possible if we have a similar item in stock, but note that our inventory of the exact make, model, and condition is limited. If there is a difference in the sale price it may require a credit from us or an additional charge to you.
See our Terms for full details regarding Returns and Exchanges.
What forms of payment do you accept?
We accept PayPal and all major credit cards. You may create an account on our website to help speed checkout time and save your payment preferences for future purchases.
What are my shipping options and how much do they cost?
We offer FREE shipping within the United States for most purchases. Exceptions include computer monitors: the fee is $10 per monitor due to the additional packaging and shipping costs required. Purchases that include a monitor and items in our “Free Shipping” category will be charged a $10 shipping fee. Additional exceptions to free shipping may apply.
NOTE: For your protection, orders over $250 require a signature upon delivery. To remove this requirement, contact us immediately after you place your order.
All orders are shipped within 1-2 business days after payment is processed and accepted. Items are typically shipped via FedEx Ground. Transit times typically range from 1-7 business days. We will email you a tracking number when we ship your package.
Do you have order pick-up locations?We offer order pick-up service at our Madison, WI location by selecting "Pick-Up" in the delivery options.
Cascade Asset Management
6701 Manufacturers Dr
Madison, WI 53704
Where does your used IT equipment come from?Our products are sourced from businesses that value the latest high-quality IT assets. These organizations regularly refresh their equipment, and send their retired, professionally maintained hardware to us. Our team is certified to wipe the data, refurbish, and test the devices so they can have a new life in a home, school, nonprofit, or small business. Learn more.
- What Happens When Companies Retire IT Equipment?
- What are the Procedures for Sensitive Data Destruction?
- Guide to Responsible IT Asset Disposal
Why should I buy used electronics?
To put it simply, you can get your hands on premium IT equipment at a fraction of the price. Our products undergo rigorous testing and refurbishment processes, so you can be confident in the quality of your purchase. Plus, we offer a 45-day warranty on all our equipment to give you peace of mind.
But that’s not all, your purchase of refurbished IT equipment is making a positive impact on the environment. E-waste is the fastest-growing waste stream in the world. You’re giving a device a second life and can use it until it’s ready for final recycling. You’re making a smart choice for yourself and the planet.
You state you’re a Microsoft Authorized Refurbisher. What does that mean?
Microsoft enables us to professionally refurbish Windows devices and preinstall Microsoft software. We are then authorized to sell the devices to businesses, consumers, schools, and nonprofits. Learn more.
What is the difference between Cascade Marketplace and your eBay storefront?
- Marketplace: This site includes in-demand, higher-quality equipment, and the number of devices we have in inventory meets our minimum threshold for adding the make/model to our offerings.
- eBay: This site includes quality equipment with less demand and/or the number of devices we have in inventory is low.
What is an "Upcycled Tech Hero"?
Share how you transform used tech and inspire others to reimagine the life cycle of electronics. Simply post your story on social media, tag us, and use the hashtag #upcycletech. Learn more.
Do you offer quantity discounts?
Yes, we may offer quantity discounts to qualified businesses and nonprofit organizations. Please contact us for details.
My employer uses Cascade Asset Management's asset retirement services therefore I qualify for a 10% Employee Discount. How does that program work?
If you work for a company that qualifies for our Employee Discount program, you can download the program details here. If your employer does not currently use Cascade Asset Management's services, we would appreciate your referral! Encourage your IT manager to review the services on cascade-assets.com and reach out to us at email@example.com.
Do you sell remarketed products to wholesalers?
Yes, we sell items to qualified wholesalers. Please contact us for details.
Do you offer a special program for non-profit organizations?
Yes, some non-profit organizations qualify for our exclusive program. Please contact us to request information.