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90-day warranty | FREE shipping on most items
45-day warranty | FREE shipping on most items

Social Technology Solutions

specialized for non-profits, small business, & enterprise

Our ambition is to empower organizations & individuals through affordable technology by supporting your mission beyond the transaction.

Exceptionally Reliable Remarkably Affordable

Contact Us for Custom Packages

Here!

About Cascade Connects

Our Mission

Cascade Connects exists to expand digital opportunity by delivering affordable, like-new technology to the organizations and communities that need it most. Our mission is to remove barriers to access by providing dependable, sustainable laptops that support education, workforce development, and community advancement.

Our Strengths & Commitment

With decades of refurbishing expertise, consistent device supply, and industry-leading data security processes, Cascade Connects supports partners with high-performance devices and long-term program durability. Our commitment extends beyond delivery—we align with your mission through transparent standards, responsive service, and tailored solutions that adapt to your program’s needs.

Tested, Trusted & Backed by Warranty

Every device undergoes professional renewal, multi-point hardware testing, and quality grading to ensure like-new performance. Combined with our three-year warranty, replace-before-return process, and dedicated support, partners receive reliable technology they can trust from deployment through the full lifecycle.

Citizenship Eligibility – Up to $50 Off Each Device!

Microsoft offers discounted Windows 11 Citizenship licenses to MARs such as Cascade Connects. Eligible organizations include non-profits, educational institutions, government entity or approved public programs, and public libraries. If you believe your organization qualifies to receive citizenship discounts please email our team with the name, website and/or business address of your organization. A Cascade Connects representative will verify citizenship eligibility so that we can pass our savings onto you.

Warranty Information

Coverage

Our comprehensive warranty extends for 3 years upon delivery. Accidental damage, hardware and software malfunctions or failures are covered under Cascade Connects warranty service.

How it Works

Submit a claim on Cascade Marketplace or email (cascadeconnects@cascade-assets.com) to initiate a replacement. A representative will confirm the eligibility of a replacement device within 1 business day and advise on the next steps and/or troubleshooting.

Replacement

Replacement devices will be shipped after confirmation and include the return packaging and pre-paid shipping label for your defective device return. Our replace before return policy allows partners to transfer local data onto the new device (if possible) and provides a custom laptop box for a safer and simpler shipping solution.

Customization & Flexible Access

Customization Options

• Ownership tags, asset labels & barcodes • Custom operating system imaging & software deployment • Program-specific inserts, resource guides & documentation

Hardware as a Service - HaaS

• Low-barrier subscription model with predictable budgeting • Ideal for rotating cohorts, training programs & workforce initiatives • Flexible refresh cycles that keep devices current and reliable • Talk to us about leasing options below

Cascade Connects Final Process

Laptops on racks undergoing final retail testing
Retail test & image
Laptop being placed into custom foam packaging
Package with inserts & adapter
Device with inserts and power adapter in the box
Add labels & seal
Closed box with label, ready for shipping
Connect & explore!

Circular Economy Promise

Get paid to refresh! Receive a 50% rebate towards your next batch
for every laptop returned after 3 years and resold through Cascade. Laptops in good condition can last for decades and sustainability is at the core of our business. Let us help you keep up with the new tech and repurpose your used devices!

Partner With Us

Cascade Connects Partnership

Let’s equip your program with reliable, mission-ready devices.

Work with a refurbisher who understands grant-funded programs, data security, and long-term device performance.

  • Warranty-backed replacement coverage
  • Secure data handling & MAR licensing
  • Sustainable, circular device lifecycle

Minimum order quantity: 10 units.
Ask us about eligibility or volume-based pricing.

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